Return Policy

We will work with customers to replace items that are defective or damaged upon arrival. Damaged items must be reported to the White Glove Delivery team and noted on the delivery ticket. Photos must be provided and sent to info@decorhousefurniture.com. Without proper documentation, return delivery fees and restocking fees may apply.

Most orders will be non-refundable after the cancellation window has passed. In the event that your particular case allows us to offer a refund and return to the manufacturer, the shipping costs will be the responsibility of the customer and all returns must be in the condition they arrived and in the original packaging.

Restocking and processing fees will apply at 35% of the purchase price. We reserve the right to refuse all refund requests after the 48-hour cancellation window has passed, however we promise to work with you based on the unique circumstance of your order to pursue a viable solution.

To be eligible for an exchange, item(s) must be defective, missing, or damaged. Item(s) must be in same condition they were received and reported to the White Glove Delivery team upon arrival. Customer must note damages on the delivery ticket. Photos must be provided and sent to info@decorhousefurniture.com. Without proper documentation, return delivery fees and restocking fees may apply.